Issue Refunds

Its easy to issue a Full refund to the purchaser of a given order. The Buyer will receive 100% of their money back. Also, your organization will receive the Stripe Processing fees back.

To issue a refund, simply visit the /Orders page

Then click on “View Order”

Then click the Refund Order button in the bottom left corner. Here you will be asked to leave a note indicating the reason for the refund.

Customer refund processing time

Stripe submits refunds to your customer’s bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.

Where is my refund?

No refund credit on customer statement after ten business days

Refunding Donations

It is not possible to issue Refunds through Jlive on Orders that have Donations.

If this must be done, then please reach out to support@jlive.app for a special request to see if there is something else that can be done.

Updated on August 27, 2021

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