Sometimes Users ask Jlive to “Delete” their account. Here is the process we undergo upon such requests.
| Has Orders | No Orders | |
| Hard User (has Jlive Profile) | De-identification | Permanent Erasure |
| Soft User (no Jlive Profile) | De-identification | Permanent Erasure |
*De-identification means that we maintain the records in our system but we remove or alter any identifying information that can tie it to a specific person
Note: Soft Users are created when someone places an order on Jlive that does not yet have a Jlive User Profile.