Jlive User Roles

Users permissions only work if they have access to that specific event.

  • Jlive Super Admins

    • have access to all events on platform across all cities

  • Jlive Admin

    • Same as Jlive SuperAdmin, but…
    • can’t create / manage Cities
    • can’t disable or terminate users
    • can’t create Super Admins

  • City Admin

    • City Admin can also be Org Admin for their own organization (ie Detroit Federation)
    • City Admins have access to control only the events hosted by their organization(s)
    • City Admins can view all events on their platform in their city

      • includes all event statuses including draft events
      • includes total tickets and total sales

    • Can NOT see/use Manage Registrant page unless Org Admin
    • Can NOT see/use Manage Orders page unless Org Admin
    • Can control which orgs / sub orgs operate in their city
    • Can view and block user accounts within their city
    • Can see city wide trend reports (no-personal data unless their own org)
    • City Admin can Manage Admins but only add admin access for orgs they are city admin of
    • City Admin can Manage Community Calendar Settings and Moderate Community Calendar Submissions

  • Org Admin

    • Org Admins have full access to their own org and sub-orgs, but not parent orgs
    • View Registrants, download Registrant CSV even for events they co-host
    • View Orders, Download Orders CSV even for events they co-host

  • Event Creators

    • can create / edit events and tickets within their org
    • can NOT view attendees or payment info
    • can not see guest lists

  • Event Admins

    • can only view / edit events they have been assigned to
    • can see event-specific attendees, payments
    • can view all event-specific report

  • Community Calendar Moderator

    • Can view Manage Community Calendar Page for their assigned market
    • Can Approve / Reject Drafts for their assigned market
    • Can Reject Published Events for their assigned market

  • Co-Host (Secondary)

Not a separate role. These are permissions that are actual for Org Admin and Event Manager only.