E-mail Deliverability Issues - Jlive Knowledgebase

If you are expecting to receive an e-mail from Jlive and its not appearing in your e-mail inbox, there are few things you can do.

Check the spelling of your e-mail address

Sometimes people type their e-mail address in wrong. Please make sure to type it in correctly. You may want to register a second time just in case. If you accidentally register twice and need a refund, just message the event organizer and they can double-check and assist you.

Check SPAM

First, please check your SPAM folder. If you see our e-mails in SPAM, then you can mark them as NOT SPAM.

Whitelist our e-mail addresses

Whitelist the following Jlive e-mail addresses in your e-mail service.

How to whitelist on Gmail

1.  Log in to your Gmail account.
2.  Click the gear icon in the top-right, and select Settings.
3.  Click the Filters and Blocked Addresses tab
4.  Click Create at New Filter.
5.  In the pop-up window, enter the email address you want whitelisted in 
    the From field. If you want a whole domain whitelisted, you can just enter the domain (ie, "@jlive.app" but see above for the list).
6.  Click Create filter.
7.  Check "Never send it to Spam".
8.  Click Create filter.

If this doesn't work, then check the official Gmail Help Documentation

How to whitelist on iCloud (.me)

1.  Log into your iCloud webmail account HERE
2.  Click the ‘Actions/Settings’ gear icon, usually in the sidebar
3.  Click ‘Add a Rule’
4.  Set the filter, if a message is from our email sending addresses then move to your inbox.
5.  Click ‘Done’ 

If this doesn't work, then check the official iCloud Help Documentation

How to whitelist on Outlook

1.  Log in to your Outlook Inbox

2.  At the top of the page click Settings > Mail.

3.  Under Option, select Block or Allow

4. To add an entry to "Safe senders and recipients", enter the email address or domain that you want to mark as safe in the "Enter a sender or domain here" text box, and then press Enter or select the Add icon (The Create new folder button) next to the text box. For example, to mark all email from addresses that end in @jlive.app safe, enter @jlive.app in the text box.

To mark a specific person as safe, enter that person's full email address. For example, to mark all messages from the e-mails listed above as safe.

5. (Optional) Select the Trust email from my contacts check box to treat    email from any address in your contacts folders as safe.

6. Select Save to save your changes. If this doesn't work, then check the official Outlook Help Documentation

How to whitelist on Comcast (Xfinity)

According to Comcast,'Wildcard' domain entries are now supported, which prevents email from going to the spam folder. 

Simply specify *@jlive.app as the email address in a Webmail Address Book contact.


https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9

How to whitelist on Yahoo

Method 1: Add the Sender to Contacts

1. Open Yahoo Mail.
2. Click the Contacts icon (the address book card) in the top-right corner.
3. Click Add a new contact at the bottom of the pane.
4. Enter the sender's name and email address.
5. Click Save.


Method 2: Create an Email Filter

1. Click the Settings icon (gear shape) in the top-right corner.
2. Click More Settings at the bottom of the menu.
3. Select Filters from the left-hand column.
4. Click Add new filters.
5. Type a name for your filter (e.g., "Whitelist").
6. Under From, select contains and type the email address or domain (e.g., @jlive.app).
7. Under Choose a folder to move to, select Inbox.
8. Click Save.


Method 3: Mark as "Not Spam"
If the email is already in your spam folder:

1. Open your Spam folder.
2. Open the email you want to whitelist.
3. Click Not Spam on the top toolbar.

How to whitelist on AOL

Method 1: Add the Sender to Your Contacts
AOL automatically trusts anyone in your address book.

1. Open an email from the sender you want to whitelist.
2. Hover over the sender’s name or email address.
3. Click Add Contact in the pop-up window.
4. Enter any additional details if you want, and click Add Contact again to save.

Method 2: Mark Emails as "Not Spam"
If emails from the sender are already going to the wrong folder:

1. Open your Spam folder from the left-hand menu.
2. Click on the email from the sender.
3. Click the Not Spam button in the top toolbar. 

This trains AOL's system to deliver future emails from them to your Inbox.

Method 3: Create an Email Filter
To guarantee that emails from a specific domain or address never get blocked:

1. Click Options (or the gear icon) in the top-right corner and select Mail Settings.
2. Click on Filters and Alerts on the left menu.
3. Click Create Filter.
4. Name your filter and enter the sender's address (or domain, like @jlive.app) in the From field.
5. Choose Inbox as the destination folder and click Save.

Check company firewall and SPAM settings

Its possible that your company or organization has certain firewall or SPAM settings configured by the IT department. To resolve this, you can request your IT or technical team whitelist the following IP addresses:

149.72.92.23